Customer care representative

Job Description

*Provide clients with information of goods and services.
*Receive customer’s complaints and questions.
*Take clients’ orders, process production, material specification and give delivery reports.
*Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.
*Maintain a positive, empathetic, and professional attitude towards customers at all times.
*Work with the Operations team, Design team, and installers to see to completion of projects.
*Keep records of customer’s data, interactions, transactions, comments, and complaints.
*Recommend potential products or services to management by collecting customer information and analyzing customer needs
*Provide feedbacks and progress reports to clients on project processes.
*Ensure projects are completed, schedule walk through with client & endorsement of completion forms.
*Ensure customer satisfaction and provide professional customer support.
*Prepare product or service reports by collecting and analyzing customer information
*Generate sales leads
Build sustainable relationships of trust through open and interactive communication
*Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.