Hotel Front Desk Personnel at Hotel Capitol

Job Description

Job description
Key Responsibilities
• Greeting guests as they arrive and ensuring they feel welcome.
• Checking guests in and out efficiently and accurately, following hotel procedures.
• Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
• Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
• Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
• Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
• Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
• Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
• Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications
• Interested candidates should possess a Bachelor’s Degree with 2 years experience.
• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team as well as independently.
• Proficiency in computer systems such as MS Office, hotel management software and POS systems.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.