Customer Care Representative in Abuja at Woodgate Structure Limited

Job Description

Job Description

A Customer Service Representative (CSR) acts as a liaison between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction through various channels like phone, email, or chat.
Key Responsibilities

Answering Customer Inquiries: CSRs answer questions about products, services, pricing, and company policies.
Resolving Customer Issues: They address and resolve customer complaints, technical problems, and other concerns.
Providing Information: CSRs offer accurate and helpful information to customers, ensuring they have a positive experience.
Processing Orders and Payments: They may handle order placement, payment processing, and account management.
Handling Returns and Exchanges: CSRs assist customers with returns, exchanges, and refunds.
Maintaining Records: They keep accurate records of customer interactions and transactions.
Escalating Issues: When necessary, CSRs escalate complex issues to appropriate personnel for resolution.
Building Relationships: CSRs strive to build positive relationships with customers by providing excellent service and addressing their needs effectively.
Following Procedures: CSRs adhere to company policies and procedures when handling customer interactions.
Staying Informed: They maintain up-to-date knowledge of company products, services, and policies.
Identifying Opportunities: CSRs may identify opportunities to upsell or cross-sell products and services.
Requirements

Interested candidates should possess an HND / B.Sc Degree with 3 – 4 years of experience.