Client Services Graduate Intern in Lagos at Dreamcraft Entertainment Limited (Clout Africa)

Job Description

Job Purpose

As a Client Service Graduate Intern, you will support our client service team in delivering exceptional services to our clients.
You will gain hands-on experience in client relationship management, communication, and problem-solving.
This internship is an excellent opportunity to develop your skills, build your network, and kick-start your career in client services.
Main Job Tasks and Responsibilities

Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
Respond to client inquiries, resolve issues, and provide timely updates on service delivery.
Assist in maintaining accurate and up-to-date client records, databases, and spreadsheets.
Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
Follow up on the progress of the campaign with other operations department (change of material and change in schedule plan).
Attend to Clients’ enquiries, requests, and queries via face to face, emails, and telephone conversations. (Sponsorship, interview, OB, compliance etc.)
Good Filing, sorting and safekeeping of documents.
Develop active synergy with the marketing team to ensure that client relationships are managed seamlessly.
Deliver superior client service with courtesy and good manners to both internal and external Clients.
Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.
Work closely with the client services team to share knowledge, best practices, and innovative ideas.
Reporting

Reports to Client Service Executive.
Daily activity reports and weekly performance
Qualifications / Experience and Skillset

Degree in Business, Marketing, Social sciences or any other related field.
Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
Proficiency in MS Office.
Persuasive and goal-oriented.
Possesses an energetic, outgoing, and friendly demeanor.
Able to professionally and confidently communicate with C-Level Executives.
Excellent analytical and time-management skills.
Ability to work as an active member of a team.