Remote Customer Service Representative
Job Description
Job Title: Customer Service Representative
Industry: Sports Betting & Gaming
Mode of Work: Remote
Job Type: Full-Time
Salary: 100,000
About the Role:
FMR AGENCY is looking for a passionate and customer-focused Customer Service Representative to join our client team in the sports betting and gaming industry. As a key point of contact, you will assist customers with account issues, betting inquiries, technical support, and general assistance to ensure a seamless gaming experience. This is a remote role that requires excellent communication skills, problem-solving abilities, and a strong understanding of sports betting and online gaming platforms.
Key Responsibilities:
• Respond to customer inquiries via live chat, email, and phone in a timely and professional manner.
• Assist customers with account setup, deposits, withdrawals, and verification processes.
• Resolve technical issues related to the platform, including troubleshooting login and transaction problems.
• Provide betting assistance, explain game rules, and ensure customers understand promotional offers.
• Handle complaints, disputes, and responsible gaming concerns with empathy and professionalism.
• Collaborate with internal teams (payments, fraud, and risk) to address customer concerns efficiently.
• Stay up to date with sports events, betting trends, and gaming regulations.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Ensure compliance with responsible gaming policies and regulatory guidelines.
Qualifications & Experience:
• Previous experience in customer service, preferably in sports betting, online gaming, or fintech.
• Strong knowledge of sports betting, casino games, and gaming industry regulations.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in customer support software (e.g., Zendesk, LiveChat, Freshdesk).
• Strong problem-solving skills with a customer-first approach.
• Availability to work flexible shifts, including weekends and holidays.
How to Apply:
Interested candidates should submit their resume to recruiter.k@fmragency.com