Hotel Receptionist at Avenza Grand Spring Hotel

Job Description

Job Description
The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional service to ensure a positive and memorable stay.
This role involves managing reservations, handling guest check-ins and check-outs, processing payments, and providing concierge services.
A professional demeanor, excellent communication, and attention to detail are critical for maintaining guest satisfaction and upholding the hotel’s standards of excellence.
Primary Responsibilities
Guest Check-In and Check-Out:
Welcome guests warmly and handle the check-in/check-out process efficiently.
Verify guest identity, process payments, and issue room keys.

Reservations Management:

Manage phone, email, and online reservations, ensuring accurate record-keeping.
Coordinate with the reservation team to optimize room occupancy.
Guest Services and Information:
Provide guests with information about hotel services, local attractions, and transportation.
Respond promptly to guest inquiries and resolve complaints or escalate issues as needed.
Front Desk Operations:
Maintain an organized and professional reception area.
Keep accurate records of room availability, bookings, and payments.
Balance cash registers and report daily financial transactions.
Communication and Coordination:

Liaise with housekeeping, maintenance, and other departments to meet guest needs.
Notify relevant staff of guest arrivals, departures, and special requests.
Security and Safety:
Monitor guest access and ensure compliance with hotel policies.
Report any suspicious activities or security issues to management.
Administrative Duties:
Handle correspondence, emails, and calls professionally.
Maintain guest records and ensure data privacy according to hotel standards.
Requirements

Courses / Qualification: OND
Relevant Experience: 1 – 2 years experience in a similar role
Required Age: 23-30 years
Special Skills & Key Behavioural Competencies:
Excellent customer service and communication skills.
Proficiency in hotel management software and basic computer skills.
Strong organizational skills and attention to detail.
Ability to work under pressure in a fast-paced environment.
Professional appearance and a friendly demeanour.
Problem-solving skills and the ability to handle conflict diplomatically
Must be resident in City of interest.
Application Closing Date
17th January, 2025.
How to Apply: Interested and qualified candidates should apply here:

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