Office Admin/Customer Service Officer Needed at Deslog Training & Consulting Limited in Delta State

Job Description

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 – 5 years
Location: Delta
Job Field: Administration/Secretarial

Responsibilities:
– Perform an administrative and clerical function such as Word processing and typing, Sorting and filing, Photocopy, printing, scanning, Record keeping, Appointment scheduling, and Book-keeping.
– Provide hospitality for students/client including arranging and purchasing meals and refreshments where required.
– Coordinate our online students and their training activities, ensure the good customer experience.
– Liaise with the Training and Certification Administrator to collate names of registered and trained students.
– Send names of successfully trained students to the headquarter for processing of certificate and issue successfully cleared certificate to the students on behalf of the management.
– Manage the day-to day administrative operations of Warri office.
– Receive walk in customers or prospects and attend to them, accordingly, receive calls from customers and attend to their inquiries or complaints.
– Search for new customers using LinkedIn and other social media platforms, send proposals to prospects and follow up proposals till sales is closed out.
– Use telemarking, email marketing and other sales tools to follow up prospects, convert leads generated from google, social media and other paid advert to sales.
– Receive customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
– Respond to social media chats in a timely and efficient manner.
– Regularly post jobs on Deslog Job Platform (Salvajob.com).
– Create and maintain office filling system both electronic and manual and ensure proper document control.
– Maintain inventory of the office, manage office facilities, maintain office supplies and equipment; arrange for necessary repairs and place orders when necessary.
– Communicate effectively and timely to students on issues related to training and certification.
– Print and package training manuals/course materials and examination script and issue them to students/clients at appropriate time.
– Access customer needs and explain services, products, processes, procedures, and guidelines ensuring satisfactory customer experience.
– Check company emails, reply to company emails and transfer emails to the appropriate sources where required.
– Assist in marketing of our services both corporate and individuals to meet company monthly set target.
– Perform any other task that may be assigned to you by the Admin/Human Resources Manager.
– Carry out any other task that may be assigned to you by the management.

Requirements:
Candidates should possess an HND / BSc with 2 – 5 years experience.

Method of Application:
Interested and qualified candidates should send their Resume to: hr@deslogconsult.com  using the Job Title as the subject of the mail.