MANAGER, CUSTOMER OPERATIONS

Job Description

MANAGER, CUSTOMER OPERATIONS salary ( 1m to 1.7m)
THE PROFILE I AM LOOKING FOR ( Read through to find out if you are qualified before applying) Only qualified persons will be shortlisted

Dynamic and results-driven Manager of Customer Operations with extensive experience in leading customer experience teams and delivering exceptional service uptime in the telecommunications, energy, or utilities sector. Adept at providing technical leadership to highly skilled engineers, ensuring operational excellence, and driving seamless service delivery. Proven track record in defining and executing strategic operational plans with clear KPIs, budget management, and resource constraints.
A hands-on engineer with a strong background in computer/electrical/mechanical engineering, managing projects and deploying scalable solutions for over 20,000 customers. With practical, hands-on experience in electricity, I can wire a 4-bedroom apartment and have the ability to support technical projects at all levels. Known for exceptional leadership, technical expertise, and a proactive approach to problem-solving. Skilled in ERP systems, root cause analysis, and managing customer-facing teams to consistently deliver outstanding results.

Recognized for strong commercial acumen, data-driven decision-making, and a deep understanding of P&L management. You are passionate about customer success, maintaining high service standards, and ensuring team accountability. A thought leader in the sector with a track record of excellence, you lead from the front, inspire teams, and are highly adaptable to fast-paced, changing environments. Proficient in tools such as MS Project, Asana, Basecamp, Jira, and Excel, with a relentless drive for execution and delivering customer satisfaction.

Qualified and Interested send your resumes to recruiter@energytalentco.com