Level 1 Software Engineer (Technical Support) in Lagos
Job Description
Job Title: Level 1 Software Engineer (Technical Support)
Sector: IT Consultancy (Software Engineering)
Location: Lagos, Nigeria
Salary: 400,000 Naira Net Monthly
Benefits: Very competitive
Job Responsibilities:
* Basic Troubleshooting: Respond to user-reported issues by diagnosing and resolving common software problems.
* Incident Assessment and Response: They assess the severity and impact of reported
incidents and prioritize them based on urgency to avoid service disruption.
* User Assistance: They guide users on how to use the software, navigate features,
and troubleshoot basic issues.
* Ticket Management: Log user inquiries and issues, and update ticket status while
ensuring timely resolution.
* Documentation: Update knowledge base articles, FAQs, and user guides to reflect resolved issues and best practices. Based on this good practice, we have seen tremendous improvements in our resolution time.
* Escalation: Escalate complex or unresolved issues to Level 2 support or higher-tier specialists.
* License usage and renewal: they monitor licensing and renewals to avoid disruption of business operations.
* User onboarding and off-boarding: as this is a high-risk area, we keep a close eye on this to avoid unauthorized access to software and applications.
Key Requirements:
* HND/BSc; qualifications in software engineering, computer engineering, computer science or any relevant courses.
* A minimum of 1-3 years work experience as a software engineer or level 1 technical support engineer.
* Previous experience working with a notable IT consultancy company is preferred
* Familiarity and the use of any of the following technologies/tools;
– Web Applications: HTML, CSS, JavaScript, React.js, Angular
– Backend Development: Java, Python, Node.js, ASP.NET
– Database: SQL (MySQL and PostgreSQL), NoSQL (MongoDB), Oracle
DevOps: Git, Docker, Kubernetes, Jenkins, Grafana, AWS, MS Azure, Google Cloud
Platform
* Good customer relationship and communication skills
* Technical problem solving skills
How to Apply:
Interested candidates should apply by sending their CVs to the email provided below; victor.f@rovedana.com