Female Customer Service Representative, Opebi, Ikeja, Lagos State

Job Description

Customer Service Responsibilities

Manage large amounts of customers inquiries
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies.

Requirements and Skills

First Degree or HND in any relevant field with 2-3 years work experience.
Proven customer support experience or experience as a Client Service Representative
Must have good typing skill
Between 20 – 26 years old
Candidate should live within Ikeja
Familiarity with computer and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
10th February, 2025.

Method of Application
Interested and qualified candidates should send their CV to: akentertainment.hr@gmail.com using Job title as the subject of the mail.