Head of Operations

Job Description

Job Title: Head of Operations – Experiential Marketing and Advertising

Location: Lagos

Job Summary:

Our client is a fast-growing experiential marketing agency in Lagos that handles several multinational accounts having been recognized for excellent delivery and their capacity to provide lasting value, they are well positioned to dominate the experiential industry. Due to expansion, they are in need of a Head Of Operations.

Key Responsibilities:

Operational Management:
• Oversee campaign logistics, timelines, and budgeting for multiple projects simultaneously.
• Manage vendor partnerships (e.g., event producers, fabricators, suppliers) to ensure quality and cost-effectiveness.
• Ensure compliance with health and safety regulations, industry standards, and company policies.
• Develop, implement, and maintain operational processes and protocols.
• Supervise operational teams, including project managers, coordinators, and freelancers.
• Conduct risk assessments and develop mitigation strategies.

Financial Management:
• Budget planning, cost control, and financial reporting for campaigns.
• Manage campaign financial reconciliation, invoicing, and accounts payable/receivable.
• Forecast and track revenue and expenses.
• Analyze financial performance and provide insights for future campaign optimization.

Strategy and Planning:
• Collaborate with creative teams to develop campaign concepts and strategies.
• Provide operational expertise in campaign planning, ensuring feasibility and efficiency.
• Identify opportunities for process improvements and implement changes.
• Develop and maintain relationships with key stakeholders (clients, vendors, partners).

Client Relationship Management:
• Serve as primary operational contact for clients.
• Ensure client satisfaction and resolve issues promptly.
• Foster long-term client relationships through exceptional service.
• Conduct client feedback sessions and implement improvements.

Team Leadership:
• Lead, train, and develop operational staff.
• Foster a culture of collaboration, innovation, and excellence.
• Manage performance, provide feedback, and address concerns.
• Conduct regular team meetings and workshops.

Job Requirements:
• Bachelor’s degree in Accounting, Finance, Economics or related field.
• 5 years minimum high business analyst experience.
• Project Management Professional (PMP) / PRINCE II certification will be an added advantage.
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong
What We Offer:

Competitive salary and benefits package is open to Negotiation
Candidate should send CVs with subject as Job title to rebecca.a@fadacresources.com referrals are also welcome