Customer Experience & Sales Representative in Lagos at Peopleplusng
Job Description
Job Description
We are recruiting for a Customer Experience & Sales Representative to be the first point of contact for clients at a busy medical aesthetics clinic.
The ideal candidate must be able to manage high client volumes, convert inquiries into sales, and deliver an exceptional customer experience while handling both digital and in-person interactions.
Key Responsibilities
Attend to over 50 clients daily, ensuring a welcoming, professional, and efficient experience.
Convert inquiries into confirmed sales via Instagram, WhatsApp, and walk-in clients.
Carry out reminder and follow-up calls to confirm appointments and encourage repeat visits.
Proactively solve client issues and ensure seamless coordination of appointments and services.
Maintaining a hospitable and personable approach makes clients feel valued and cared for.
Handle payments, process transactions accurately, and maintain proper documentation.
Ensure seamless scheduling and coordination of treatment sessions with the clinical team.
Track client satisfaction, gather feedback, and resolve complaints professionally.
Upsell and cross-sell products and treatment packages to maximize revenue.
Track and maintain a database of potential leads, ensuring timely follow-ups to close sales.
Respond promptly and professionally to all inquiries across WhatsApp, Instagram, and other digital platforms, ensuring clients do not wait longer than 5 minutes in the communication queue.
Offer accurate, clear, and precise information about services, pricing, and promotions professionally and engagingly.
Requirements
Candidates should possess a Bachelor’s Degree qualification
Minimum of 2 – 3 years experience in customer service, sales, or front desk roles, preferably in a medical, wellness, or healthcare setting.
Smart, proactive, and able to multitask effectively in a high-pressure environment.
Proven sales skills—ability to convert inquiries into bookings and upsell services.
Strong communication and problem-solving abilities.
Very personable, warm, and hospitable, ensuring an outstanding client experience.
Tech-savvy, with experience using CRM systems, social media messaging, and POS transactions.
Ability to work independently, take initiative, and follow up effectively with clients.