Receptionist and Guest Experience Expert at a Luxury Lifestyle Boutique Apartment in Lagos
Job Description
We are a luxury lifestyle boutique apartment located in the heart of Omole Estate, Phase 1. featuring a Conference room, an intimate Guest and Guest visitors only bar, and sixteen exceptionally designed Apartments with High Speed Fibre Optic Internet, Smart TV (Netflix), creating a unique experience for Guest.
We are recruiting to fill the position below:
Job Title: Receptionist and Guest Experience Expert
Location: Ojodu, Lagos
Employment Type: Full-time
Job Description
* As a Receptionist and Guest Experience Expert, your primary responsibility will be to provide courteous and memorable experience that is unique to all our guest.
* You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service that guide guest through their entire stay, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone, the receptionist and Guest Experience Expert makes transaction feel like part of the experience.
Responsibilities
* Creating a safe work place
Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner.
* Assisting with rooming and delivering in-apartment amenities, escorting guests to their apartments and providing an overview of the room features, including in-room technology.
* Maintaining guests’ profiles updated to have an accurate source of information regarding their needs and preferences.
* Coordinating our guest services on a daily basis, such as pre-arrival emails, personalised guest experiences, apartment inspections, special apartment setups, amenities coordination, follow-up during their stay, post-stay follow-up, etc.
* Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our Guest the most elite recommendations and provide exclusive reservations.
* Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests’ debit cards and cash handling.
* Being an ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.
* Assist other departments, as necessary
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Requirements
* Experience in a similar role in the hotel industry or luxury guest services or customer focused environment beneficial but not essential.
* Customer service skills with excellent communication and interpersonal abilities.
* Strong problem-solving skills and ability to remain calm under pressure.
* A team player with a motivational spirit, highly appreciated to achieve a high level of service.
* English language skills are much appreciated.
* A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes.
* A high level of personal integrity and confidentiality.
* A willingness to have a flexible working pattern to fit in with the needs of the business
* A friendly and positive can-do attitude with strong teamwork skills
* Proficiency in the use of Microsoft Office.
* Preferably Female
* Proximity to Ojodu or willingness to relocate or renumeration plus accommodation.
Salary
N60,000 – N100,000 / Month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV with Cover letter to: mba@beesandfoxes.tech using the Job Title as the subject of the mail.
Note: Ensure Cv and Cover letters are in PDF format as non- PDF CV will be deleted.