Customer Support Representative

Job Description

Prestmit is a leading digital platform for cryptocurrency and gift card transactions.

We are recruiting to fill the position below:

Job Position: Customer Support Representative
Job Location: Igbo-Efon, Lekki – Lagos
Employment Type: Full-time

Key Responsibilities
• Manage and resolve customer transaction requests, complaints, and inquiries efficiently.
• Provide accurate support for platform transactions, products, and services.
• Investigate and resolve payment disputes promptly while maintaining positive customer relationships.
• Reconcile customer accounts and address discrepancies with attention to detail.

Qualifications & Requirements
• 1 – 2 years of relevant experience.
• HND / BSc in a related field (or equivalent).
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable working under limited supervision and handling customer issues independently.
• Must be available for weekend and night shifts.
• Proficiency in computer use with an average typing speed.
• Must reside within the Lekki axis (candidates outside this area will not be considered).

Work Schedule
• Days: Monday to Sunday, with 2 days off each week.

Shifts:
• 6:50 AM – 2:00 PM
• 1:50 PM – 9:00 PM
• 8:50 PM – 7:00 AM
• Shifts rotate weekly (e.g., Week 1: 6:50 AM – 2:00 PM, Week 1:50 PM – 9:00 PM).

What We Offer
• Competitive salary within the range of N100,000 – N150,000 per month with HMO.
• Opportunity to grow with a leading company in the digital finance industry.
• A supportive and innovative work environment.

Method of Application
Interested and qualified candidates should send their applications to: jobs@prestmit.com using the Job Position as the subject of the mail.