Front Office Manager at Christian Retreat Center in Lagos

Job Description

Christian Retreat Centre offers a serene & spiritual atmosphere for retreats & other Christian events.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Ikorodu, Lagos
Employment Type: Full-time

Responsibilities

* Customer Service – Ensure guests receive prompt, professional, and high-quality service at all times.
* Team Leadership – Supervise and mentor front office staff, fostering a positive and efficient work environment.
* Budget & Resource Management – Allocate and manage financial and operational resources effectively.
* Process Optimization – Regularly review and enhance front office procedures, including guest check-ins, complaints handling, and record-keeping.
* Safety Protocols – Implement and enforce measures to protect guests, staff, and property.
* Guest Services Coordination – Oversee concierge services, transportation arrangements, and luggage assistance to enhance guest experience.
* Reservations & Inventory Management – Supervise reservation procedures, room allocations, rate management, and inventory control for optimal occupancy.

Skills & Qualifications

* Strong Leadership & Team Management – Ability to guide, train, and inspire a high-performing front office team.
* Exceptional Communication & Interpersonal Skills – Handle guest interactions with professionalism and empathy.
* Conflict Resolution & Diplomacy – Effectively manage guest concerns and challenging situations.
* Multi-tasking & High-pressure Performance – Excel in a fast-paced environment with multiple demands.
* Problem-Solving & Decision-Making – Assess situations quickly and implement effective solutions.
* Financial Literacy – Understanding of budgeting, cost control, and revenue management principles.

Salary
N100,000 – N120,000 per month.

Application Closing Date
25th March, 2025.

Method of Application
Interested and qualified candidates should send their CV to: adamng2016@gmail.com using the job title as the subject of the mail.