Customer Service Representative at Ikeja Needed

Job Description

Position : Customer Service Representative – Ikeja
We are looking for a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities :

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Required profile for job ad : Customer Service Representative – Ikeja
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Job criteria for job ad : Customer Service Representative – Ikeja
Job category : Tourism, hotel business and catering
Industries : Airport and shipping services
Employment type : Permanent contract
Region : Lagos
City : Ikeja
Remote work : Hybrid
Experience level : Less than 2 years – 2 to 5 years – 5 to 10 years – More than 10 years
Educational level : HND
Number of Position(s) : 3
Salary expectations : < ₦ 600,000
Team management : Yes