Customer Success Specialist in Lagos at Omnibiz Africa

Job Description

Role Overview

We are seeking a dedicated and proactive Customer Success Specialist to join our team.
In this role, you will be the primary point of contact for our B2B customers, ensuring their success with our product.
Your focus will be on issue resolution, account management, and driving account growth.
Key Responsibilities
Issue Resolution:

Act as the first point of contact for customer inquiries and concerns.
Troubleshoot and resolve product-related issues promptly, collaborating with internal teams to ensure timely resolutions.
Proactively identify potential challenges and mitigate risks to ensure a seamless customer experience.
Account Management:

Build and nurture strong relationships with key stakeholders in customer accounts.
Conduct regular check-ins and quarterly business reviews to align on customer goals and satisfaction.
Monitor customer usage and engagement to ensure they are maximizing the value of our product.
Growth and Retention:

Identify upsell and cross-sell opportunities within existing accounts.
Collaborate with the sales team to drive revenue growth.
Advocate for customer needs and feedback to improve product development and overall customer satisfaction.
Qualifications

Proven experience in a Customer Success, Account Management, or related role, preferably in a B2B environment.
Bachelor’s Degree
Strong problem-solving skills with the ability to manage multiple priorities.
Excellent communication and interpersonal skills to build rapport with customers.
Data-driven mindset with proficiency in [CRM tools, analytics tools, or other relevant software].
A proactive approach to identifying and solving challenges.
Familiarity with [your product category or related software].
What We Offer

Competitive salary and performance-based incentives.
Opportunities for career growth and professional development.
A collaborative and inclusive work environment.