Customer Service & Sales Supervisor in Gbagada

Job Description

We are Hiring!

Customer Service & Sales Supervisor

Location: Gbagada

Salary band: 180,000 Gross

Company: Food Manufacturing

Proximity to Gbagada is very important

Functional Responsibilities.

Customer Services & Sales / Logistics
• Supervise all customer service & sales activities which includes processing sales orders via phone calls and online platforms, issuing sales transaction invoices, ensuring prompt resolution of customer complaints, resolving escalated shipment issues and customer after sales service.
• Ensure that all customer service & sales activities are carried out in line with SOPs
• Drive team to ensure achievement of monthly and annual sales targets
• Manage dispatch companies to ensure prompt delivery of all orders
• Negotiate with dispatch companies to ensure fair rates
• Manage and ensure prompt resolution of customer service, sales & delivery complaints
• Ensure accurate and complete documentation of all customer complaints
• Ensure prompt update of inventory positions, prices and fulfilment of orders on our e-commerce website.
• Ensure accurate and prompt receipt of inflows in customer invoices
• Follow up with debtors for prompt recovery of outstanding balances.
• Manage and respond to customer complaints / inquiry on the website email
• Prepare weekly customer service & sales reports
• Ensure all sales and delivery trackers are updated as and when due
• Lead weekly sales review meetings
• Manage and process orders from online marketplaces – Jumia etc
• Review and reconcile invoices and Jumia transactions
• Review and reconcile weekly and monthly delivery transactions

Business Development Activities
• Manage the distributor on-boarding process
• Supervise distributor orders, manage distributor communication and promptly resolve issues
• Lead distribution plans to more stores and supermarkets, which includes proactively identifying high traffic stores to approach, carry out weekly visits and secure spaces on store shelves

Admin Tasks
• Manage cash requisition process and ensure prompt recording of petty cash expenses
• Carry out on-boarding for new customer service & sales staff
• Ensure implementation of disciplinary measures as documented
• Carry out bi-annual performance reviews of customer service/admin staff
• Coordinate weekly training activities of the customer service/admin team
• Research on topics assigned to educate staff and ensure standard best practices
• Review and ensure completeness of all customer service & sales checklists
• Inform H/Q or line manager of possible product/process improvement and changes to ensure that company products meet current market needs.
• Give prompt reports on crucial issues to direct line manager and suggest answers where obtainable
• Developing and sustaining long lasting relationships with customers
Other customer service/admin tasks assigned

Educational Qualifications

HND or BSC in any discipline

Experience
• Minimum of 2 years working experience in a similar role
• Exposure to core areas of customer service & sales, distribution, office operations management and HR
• Working knowledge of online marketing and digital business tools
• An outstanding supervisory experience

Interested candidates should send CV to strategichire30@gmail.com
With Customer Service & Sales Supervisor as the subject of the email.

Please note that only shortlisted candidates will be contacted.