Customer Service Representatives (Igbo) in Lagos at Seven Up Bottling Company

Job Description

Job Summary

Customer Service Representative is the front line of support for the company’s customers.
You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities

Answer customer questions about products or services
Resolve customer problems and complaints in a timely manner
Provide customer support via various channels
Escalate complex customer issues to management
Collect and record customer feedback
Help to improve the customer experience.
Qualifications

Bachelor’s Degree in Business Administration or relevant field.
A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
Must be proficient in Igbo language
Proficiency in Microsoft Office and customer service software.
Must be open to working on a shift schedule
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.