Customer Service/Digital Marketing job in Lagos at R-PRO GROUP

Job Description

On this role, you will play a pivotal role in managing customer interactions and implementing digital marketing initiatives to promote our brand and drive business growth.

Key Responsibilities:
– Provide excellent customer service via phone, email, and social media channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.
– Develop and execute digital marketing campaigns across various platforms (social media, email, website) to enhance brand visibility and attract potential customers.
– Monitor and analyze campaign performance metrics to optimize strategies and achieve marketing goals.
– Create engaging content (text, image, video) for social media posts, advertisements, and email newsletters.
– Collaborate with the marketing team to brainstorm new ideas, strategies, and campaigns.
– Stay updated with industry trends and best practices in digital marketing and customer service.

Qualifications:
– OND/HND/BSc degree in a relevant field (Education, International Relations, Marketing preferred etc)
– Proven experience in customer service and digital marketing roles.
– Strong written and verbal communication skills, with proficiency in English.
– Solid understanding of digital marketing tactics, including SEO, SEM, social media marketing, and email marketing.
– Experience with customer relationship management (CRM) software and digital marketing tools.
– Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
– Creative thinking and problem-solving skills with attention to detail.