Client Service Manager in Lagos

Job Description

Job Title: Client Service Manager

Location: Ilupeju, Lagos

Responsibilities

Lead the Client Service Representatives to provide outstanding customer service experience/ support to clients
Respond to pitching briefs from Clients with big and disruptive ideas through ideation with team members
Present proposals and suggest business ideas for brand expansion and penetration
Lead the Client Service team to provide timely responses to client inquiries and proffer solutions to complaints.
Collaborate with team members to execute and achieve project objectives.
Monitor, track, and manage project supervisors, merchandisers, and promoters for efficient delivery of assigned projects/accounts.
Conduct a market survey and generate a competitive analysis of current market trends of brands.
Coordinate, train, and deploy Brand Ambassadors/Promoters to stores and activation locations.
Create positive onboarding experience for new clients.
Maintain accurate/updated records of all existing and potential clients for efficient service delivery.

Skills / Requirements

Bachelor’s Degree in Business Administration / Marketing or an industry-related field.
2 – 3 years proven experience working as a Client Service Manager in an Experiential Marketing Agency.
Very good knowledge of M MS s Excel, MS PowerPoint, MS Word etc.
Exceptional leadership skills, client service skills, and relationship management
Strong budget & negotiation skills
Excellent verbal & written communication skills
Strong multi-tasking and time management skills.
Attention to detail and ability to work efficiently under pressure.
Strong analytical, critical thinking, effective collaboration and problem-solving skills

Salary and Bonuses

N250,000 – N300,000 monthly.
Paid Leave & Leave Allowance
Health Insurance
Profit Sharing.

How to Apply
Interested and qualified candidates should send their Applications and updated CV to: recruitment@brandregimensfs.com using the Job Title as the subject of the mail.