Customer Care Representative in Lagos at Hoop Telecoms Limited

Job Description

Job Description

We are seeking a Customer Care Representative to provide excellent customer service and support to our clients. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience.
If you have strong communication skills and a passion for customer satisfaction, we encourage you to apply.
Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a professional manner.
Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
Provide accurate information about company products and services.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure their issues are fully resolved.
Collaborate with internal teams to improve customer service processes.
Conduct customer satisfaction surveys and gather feedback for service improvement.
Requirements

Bachelor’s degree or HND in Communications, Business Administration, or a related field.
2 -3 years of experience in a customer service role, preferably in the telecommunications industry.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work in a fast-paced environment.
Proficiency in Microsoft Office and customer service software (CRM).
A customer-centric mindset with a proactive approach to service delivery.
Remuneration

Competitive salary and performance-based bonuses.
Career growth and training opportunities.
A supportive and dynamic work environment.