Customer Service Representative, Transport and Logistics in Lagos and Edo at GUO Transport Company Limited

Job Description

Job Responsibilities
Transport:

Check and validate all passenger payments for tickets/luggage and issue boarding passes.
Ensure proper documentation and prompt treatment/handling of all customer ticket inquiries.
Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
Ensure proper and up-to-date documentation of all customer payments and reconcile with the Finance team.
Handle boarding announcements and communication of other exceptions promptly to all passengers.
Ensure feedback is communicated to customers within agreed and set timelines.
Ensure high standards in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
Demonstrate innovation and creativity in the execution of all duties.
Logistics:

Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics services, pricing, and delivery options.
Answer customer inquiries about parcel registration, collection, and general logistics processes.
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Verify customer identification and collect necessary information for the registration process.
Facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations.
Address and resolve customer concerns issues or complaints promptly and professionally.
Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.
Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
Assist in managing station logistics, including organizing parcels for dispatch and tripping.
Stay informed about updates in logistics processes and share relevant information with the team.
Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
Work schedule:

Morning shift (5:00 am-1:30 pm), Afternoon shift (1:00 pm-8:00 pm), Mondays to Sundays with one day off every week.
Job Requirements

Interested candidates should possess an HND / Bachelor’s Degree with 1 – 3 years of experience.
Candidates must reside in Ikorodu, Lagos State.
Skill:

Excellent Communication skills.
Self-control.
Attention to detail.
Empathy.
Computer skills.
Good emailing etiquette.
Ability to work with a team.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.