Data Entry Clerk at Hana Group (Remote)

Job Description

Description
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Handle customer complaints and concerns with empathy, working towards satisfactory resolutions.
• Process orders, refunds, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to address complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and escalate priority issues when necessary.
• Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience.
• Multi-task effectively in a fast-paced environment while maintaining attention to detail.
• Adapt to changing customer needs and company policies with flexibility and professionalism.