Customer Support Representative in Lagos

Job Description

Job Title: Customer Support Representative

Location: Igbo-Efon, Lekki – Lagos

Key Responsibilities

Manage and resolve customer transaction requests, complaints, and inquiries efficiently.
Provide accurate support for platform transactions, products, and services.
Investigate and resolve payment disputes promptly while maintaining positive customer relationships.
Reconcile customer accounts and address discrepancies with attention to detail.

Qualifications & Requirements

1 – 2 years of relevant experience.
HND / BSc in a related field (or equivalent).
Ability to multitask, prioritize, and manage time effectively.
Comfortable working under limited supervision and handling customer issues independently.
Must be available for weekend and night shifts.
Proficiency in computer use with an average typing speed.
Must reside within the Lekki axis (candidates outside this area will not be considered).

Work Schedule

Days: Monday to Sunday, with 2 days off each week.

Shifts:

6:50 AM – 2:00 PM
1:50 PM – 9:00 PM
8:50 PM – 7:00 AM
Shifts rotate weekly (e.g., Week 1: 6:50 AM – 2:00 PM, Week 1:50 PM – 9:00 PM).

What We Offer

Competitive salary within the range of N100,000 – N150,000 per month with HMO.
Opportunity to grow with a leading company in the digital finance industry.
A supportive and innovative work environment.

How to Apply
Interested and qualified candidates should send their applications to: jobs@prestmit.com using the Job Title as the subject of the mail.