Customer Service / Sales Representative Needed at TATAgency Limited in Lekki, Lagos

Job Description

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 – 2 years
Location: Lekki, Lagos
Job Field: Sales / Marketing / Retail / Business Development

Job Description:
– We are seeking a dedicated and enthusiastic Customer Service/Sales Representative to join our team.
– As a Customer Service/Sales Representative, you will be the first point of contact for our clients, providing exceptional customer service and support in booking travel arrangements and addressing inquiries and concerns.

Responsibilities:
– Handle incoming calls, emails, and messages from clients regarding travel inquiries, flight bookings and general inquiries.
– Provide accurate information and assistance to clients regarding travel destinations, flights, accommodations, and travel policies.
– Process bookings, reservations, and payments accurately and efficiently.
– Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to the appropriate department when necessary.
– Maintain up-to-date knowledge of travel products, services, and industry trends.
– Assist with administrative tasks, including data entry, filing, and maintaining customer records.
– Collaborate with other team members to ensure seamless coordination and delivery of exceptional customer service.

Qualifications:
– Bachelor’s Degree in Mass Communication, Marketing or any related field with 1 – 2 years of experience.

Requirements:
– Proven customer service experience in a similar role, preferably within the travel industry.
– Excellent communication skills, both verbal and written.
– Strong interpersonal skills and the ability to build rapport with clients.
– Exceptional problem-solving abilities and a customer-focused mindset.
– Ability to multitask and prioritize tasks in a fast-paced environment.

Method of Application:
Interested and qualified? Click on “APPLY NOW” to apply online