Customer Service Representative Needed at WorQulture in Lekki Phase One, Lagos

Job Description

Our client (a top tier baking and confectionery store) is hiring for the role of a customer service representative. The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.

Job Type: Full-time
Pay: ₦120,000.00 – ₦150,000.00 per month
Customer service: 3 years (Preferred)
Location: Lekki Phase One
Work Hours: 8am – 6pm (Mondays – Fridays)
Availability to start: As soon as possible

Job Description:
– The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. – – You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.

Duties and Responsibilities:
– Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
– Own overall relationship with customers.
– Ensure retention and satisfaction of all customers.
– Deliver the highest level of professional service to customers
– Ensure outstanding customer satisfaction by maintaining strong working relationships.
– Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
– Schedule and conduct status meetings with appropriate development resources and customer.
– Maintain complete and accurate customer correspondence data.
– Develop and update client related reports.
– Understanding key customer individual needs and addressing these.
– Managing client relationships to build a reputation for excellent service and generate repeat business.
– Managing the company’s social media handles.
– Keeping customers updated on the latest products in order to increase sales.
– Negotiate and manage agreements through the business contract process.
– Identify and develop problem solving methodologies to resolve customer issues.

Requirements:
– Bachelor’s degree/ OND/HND.
– 1-3 years’ Experience in customer relations or any other relevant role.
– Strong written and verbal communication skills.
– Excellent problem-solving skill.
– Detail-oriented.
– Demonstrate ability to increase customer retention and satisfaction.
– Strong interpersonal and customer relation skills.
– Ability to work effectively with minimal supervision.
– Strong organizational skills.
– Proficiency in all Microsoft applications.
– Excellent time management, project organization, and follow-through skills.
– Positive attitude focused on customer satisfaction.

Method of Application:
Interested and qualified candidates should click on “APPLY NOW” to apply online.