Customer Service Representative Needed at Sunflex Nigeria in Ikeja, Lagos

Job Description

Job Description:
We are looking for an entrepreneurial, organized and energetic individual to join our team. Candidate must be good at:
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.
– Managing large amounts of incoming phone calls.
– Generate sales leads.
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication.
– Knowing our products inside and out so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments, and complaints.
– Communicating and coordinating with colleagues as necessary.
– Providing feedback on the efficiency of the customer service process.
– Ensure customer satisfaction and provide professional customer support.
– Provide accurate, valid and complete information by using the right methods/tools.
– Meet personal/customer service team sales targets and call handling quotas.
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
– Keep records of customer interactions, process customer accounts and file documents.
– Follow communication procedures, guidelines and policies.
– Responding promptly to customer inquiries.
– Communicating with customers through various channels.
– Acknowledging and resolving customer complaints.

Requirements:
– OND or H.N.D in a business discipline
– Good Relationship management skills.
– Excellent communication – spoken and written.
– Comfortable presenting in front of others.
– Good numeracy skills – comfortable with Mathematics.
– Good IT skills – proficient with Microsoft Windows & Office, especially EXCEL.
– Excellent sales and negotiation skills.
– Good business acumen.
– Good planning and organizational skills.
– The ability to work calmly under pressure.
– Very Presentable – must take pride in your appearance, this is a sales role after all.

How to Apply:
Please send the below information to: jobs@sunflexng.com
– Detailed CV.
– Cover Letter – explaining why you should be considered for the role.