Customer Service Representative Needed at Prestigious Consulting Group in Lekki Phase 1, Lagos

Job Description

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description:
– The Customer Service Representative (CSR) provides exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction.

Responsibilities:
– Respond to customer inquiries via phone, email, or chat.
– Resolve complaints.
– Maintain accurate customer records.
– Collaborate with teams to address customer issues.
– Meet performance metrics for response time and satisfaction.

Skills / Qualifications:
– Previous experience in customer service.
– Strong communication skills, both written and verbal.
– Proficiency in using customer relationship management (CRM) software and basic computer applications.
– Ability to multitask, prioritize, and manage time effectively.
– Must be able to work Monday-Saturday.
– Lives in or near Lekki for easy commute.
– Female only.

Salary:
N100,000 Monthly.

Application Closing Date:
31st January, 2025.

Method of Application:
Interested and qualified candidates should click “APPLY NOW” to apply online.