Customer Service Representative Needed at Centre for Research in Enterprise and Action in Management (CREM) in Lagos
Job Description
Centre for Research in Enterprise and Action in Management (CREM) consulting provides innovative research services to businesses, learning & development, staff outsourcing services and facility rental services.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Responsibilities:
– Respond to customer inquiries and resolve issues through phone, email, and live chat in a timely and professional manner.
– Handle complaints, provide appropriate solutions, and follow up to ensure customer satisfaction.
– Maintain a high level of professionalism, empathy, and patience while interacting with customers.
– Provide detailed information about products, services, and company policies.
– Process customer orders, requests, and returns, ensuring accuracy and efficiency.
– Work closely with internal teams to resolve customer issues and improve service delivery.
– Monitor customer feedback and suggest improvements to enhance the overall customer experience.
– Maintain accurate records of customer interactions and transactions.
– Ensure compliance with company policies, procedures, and quality standards.
Requirements:
– Minimum of 2-3 years of experience in a customer service or client-facing role.
– Strong communication skills, both verbal and written.
– Excellent problem-solving abilities and attention to detail.
– Ability to handle difficult situations and work under pressure.
– Proficient in using customer service software and Microsoft Office Suite.
– Ability to multitask and manage multiple customer queries effectively.
– Female candidates preferred for the role.
– Must be smart, professional, and customer-oriented.
Application Closing Date:
31st January, 2025.
Method of Application:
Interested and qualified candidates should send their applications to: werecruit@cremnigeria.org using the job title as the subject of the mail.