Customer Service Representative in Abeokuta

Job Description

Job Title: Customer Service Representative
Division : Remsana
Reports To: Customer Experience Manager
Location: Abeokuta

Job Summary:
GFA Technologies is a dynamic and innovative Software Development company committed to delivering exceptional products and services to our customers. We pride ourselves on our customer-centric approach and are looking for a motivated Customer Support Representative to join our team. Your primary responsibilities will be to handle customer inquiries, resolve issues, and provide a high level of service to ensure customer satisfaction. The ideal candidate will be an excellent communicator, have strong problem-solving skills, and a passion for helping people.

Key Responsibilities:
-Respond promptly to Customer inquiries via phone, email, chat, or social media.
-Provide accurate information about products, services, and company policies.
-Handle customer complaints with empathy, professionalism, and efficiency.
-Identify and resolve customer issues by coordinating with relevant teams.
-Escalate complex cases to the appropriate department or manager when necessary.
-Track and update Customer on the status of their inquiries.
– Build and maintain strong relationships with Customer to foster loyalty.
-Proactively follow up with Customer to ensure their satisfaction and address any concerns.
-Use customer relationship management (CRM) software to record customer interactions and maintain data accuracy.
-Leverage company tools to provide efficient and effective service.
– Prepare reports on Customer interactions and trends for management review.
-Provide customer feedback to assist in improving products, services, and processes.
-Participate in team meetings and training sessions to enhance skills and stay updated on company policies.

Qualifications:
-minimum of a high school diploma degree in Business Administration, Communications, or a related field is preferred.
-At least 1–2 years of experience in customer service or a similar role.
Excellent communication and interpersonal skills.
-Strong problem-solving and conflict-resolution abilities.
Proficiency in CRM software and Microsoft Office Suite.
-Ability to multitask and manage time effectively.
-High level of patience, empathy, and professionalism.
-Team player with a positive attitude.
-Strong attention to detail and organizational skills.
-Passionate about providing exceptional customer experiences.

Method of Application
Interested candidates should forward their Cv to hayorbarmea@gmail.com using the role as the subject of the mail