Customer Service Officer at Lance Trend Limited – Ketu, Lagos

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Job Description

Customer Service Officer at Lance Trend Limited

Lance Trend Limited is a leading distribution and trading company specializing in IT products such as laptops, desktops, gadgets, and accessories. With a commitment to providing top-notch technology solutions across Nigeria, we are dedicated to ensuring customer satisfaction and fostering long-term relationships.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ketu, Lagos
Employment Type: Full-time

Job Overview

We are looking for a dedicated and enthusiastic Customer Service officer to join our team.
As a Customer Service Officer, you will be the first point of contact for our customers, assisting with queries, resolving complaints, and providing information about our products and services.
Your role is key in ensuring customer satisfaction and contributing to the overall success of our company.
Key Responsibilities

Answer customer queries via phone and email in a friendly and professional manner.
Provide accurate product and service information to customers and assist with enquiries.
Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.
Process orders, payments, refunds, and updates to customer records in the company database.
Upsell and cross-sell products and services to meet customer needs.
Collaborate with internal departments to resolve customer issues promptly.
Monitor and report on customer feedback to improve service quality.
Achieve and exceed performance targets and key performance indicators (KPIs).
Skills and Qualification

Proven experience in customer service role in any industry.
Excellent verbal and written communication skills.
Strong ability to stay calm and focused in high-pressure situations.
Attention to details and proficiency in data-entry.
Ability to work in a fast-paced environment and handle multiple tasks.
Preferred Experience and Education:

Minimum of OND Qualification
Previous experience in customer service environment
Experience in handling both inbound and outbound customer interactions.
Familiarity with sales processes and techniques.
Salary
N80,000 – N100,000 Monthly.

Application Closing Date

How to Apply
Interested and qualified candidates should send their CV to: lancetrenda@gmail.com using the Job Title as the subject of the email.