Customer Service Manager Needed in Ikoyi, Lagos

Customer Service Manager
Ikoyi, Lagos State
October 29, 2024
₦200000 - ₦250000 / month
Apply Now

Job Description

INTERVIEW IS THIS MORNING

We are Hiring

Customer Service Manager

Fully onsite, Mon to Fri

Salary: 200-250k

Location: Ikoyi Lagos

Overseeing the customer services teams
Training and managing Customer Service Assistants and Representatives
On-boarding and training new employees
Setting customer satisfaction targets and working with the team to meet targets consistently
Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
Creating customer loyalty programs to increase revenue and improve client retention
Establishing customer service policies and procedures
Staying updated on developments in the customer services field
Requirements: HND/1st Degree in Commercial or humanities discipline

Experience 5 years and above with CRM knowledge and ability to lead a team of up to 10

Apply below

Copy and send the post to the WhatsApp below with your CV

WhatsApp: 07014779237
Code: Dogan lnk