Customer Service in Ikoyi Lagos

Job Description

Hiring! Hiring!! Hiring!!!
Role: Customer Service
Location: Ikoyi
Remuneration: 100k
Benefits: HMO & Lunch
Job Responsibilities:
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
• Handle customer complaints and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of company products and services.
• Provide product recommendations based on customer needs and preferences
• Collect and record customer feedback to identify areas for improvement.
• Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
• Coordinate with logistics and warehouse teams to address order and delivery issues.
• Stay updated on industry trends and best practices in customer service.
Job Requirements:
• OND, BSc in a relevant field
• Must have at least one year experience in the job role
• Excellent communication skills
• Proficiency in computer programs
• Planning and organizing abilities
• Exceptional interpersonal skills
• Ability to work with different groups of people
• Multitasking abilities
• Efficient time management skills
Qualified Candidates should send CV to firewoodjollofcareers@gmail.com Using Role as the subject of the mail.