Customer Service / Billing Representative Needed at Outreach Medical Services in Lagos

Job Description

Outreach is a group of hospitals offering affordable care to women and children across Nigeria.

We are recruiting to fill the position below:
Job Position: Customer Service / Billing Representative
Job Locations: Lekki, Festac & Okota – Lagos
Employment Type: Full-time

Responsibilities:
• Effective communication with clients at every encounter.
• Ensure full understanding and management of client requirements and identification of further opportunities with the client.
• Ensure a smooth relationship between the hospital and other stakeholders in our ecosystem.
• Ensure that all telephone calls (in and outbound) are handled in a timely and professional manner.
• Document Management.
• Medical Records filing and management.
• Electronic medical records management.
• Appointment booking and management manually and electronically.
• Hospital billing and payment collection
• Ensure the welfare of all Patients.
• Proper documentation and handover of daily activities.
• Filling all registers and sending reports per shift.
• Monitoring and control of all office stationery.
• Administering Customer Service surveys to all clients.
• Ensuring excellent Patient’ Experience for all patients.

Salary:
N85,000 – N100,000 monthly.

Method of Application:
Interested and qualified candidates should send their CV to: outreachmedicalservice@gmail.com using the Job Position as the subject of the email.