Customer Service Assistant Needed at Amy Consulting in Lagos

Job Description

Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos
Job Field: Customer Care

Key Responsibilities:
– Attending to customer queries and questions in a timely and professional manner across Instagram and WhatsApp.
– Attending to walk-in customers in a professional and courteous manner.
– Ensuring that the store is tidy at all times and products are clean.
– Preparing and fulfilling customer orders accurately and giving full disclosure on delivery timelines.
– Following up with customers to ensure goods have been received in good condition.
– Liaising with delivery agents to ensure goods are delivered in a timely manner.
– Providing quotations and checking product availability.
– Handling payment transactions and confirming said transactions before fulfilling orders.
– Adhering to a company’s policies and procedures at all times when assisting customers.

Key Requirements:
– Excellent verbal and written communication.
– Attention to detail and initiative.
– Good customer service skills coupled with an ability to handle difficult customers.
– Ability to work long hours and under pressure.
– Flexibility.
– Organizational skills.
– Excellent computer skills.

Method of Application:
Interested and qualified candidates should send their CV to: recruitment@amyconsulting.com.ng using the Job Title as the subject of the email.