Customer Care Representative at S.EA Mart

Job Description

Job Summary

• We are seeking a people-friendly, reliable and enthusiastic customer representative to join our team.
• As the face of our supermarket, you would be responsible for providing exceptional customer service, responding to customers’ queries, concerns and complaint and promoting the business.

Duties and Responsibilities

• Respond to customer’s inquiries, resolve complaints and dissatisfactions, and address concerns in a courteous, prompt and professional manner.
• Provide exceptional customer service, ensuring all customers have a positive shopping experience.
• Recommend products and promotions to customers.
• Answer calls, respond to emails and interacts with customers on all social media platform.
• Collaborate with colleagues to achieve sales target, improve customers’ satisfaction and maintain mart’s appearance.
• Develop and maintain and in-depth knowledge of products, promotions and offered services.
• Stay up-to-date on store policies, procedures and initiatives.
• Communicate effectively with customers, colleagues and management to resolve issues and improve customers’ satisfaction.
• Develop and maintain an in depth understanding of customers and implement proactive strategies to ensure continuous customers satisfaction.

Job Requirements

• Bachelor’s Degree or Higher National Diploma (HND) in any related discipline.
• 2-3 years in a customer facing role, preferably in retail.
• Fluency in English required; additional languages is an added advantage.
• Close proximity to the island.
• Excellent communication and interpersonal skills.
• Ability to juggle multiple priorities effectively and work under pressure.
• Keen attention to details.
• Professional appearance and demeanor required.
• Ability to work flexible hours, including evenings and the weekend.