Customer Care / Assistant Needed at FMR Agency

Job Description

Location: lekki Lagos State
Salary:250k and above

Job brief;
Fmr agency is looking for a customer-oriented service representative who will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job description:
*Answering questions about services or the company.
*Asking questions to understand customer confusion to know how to assist
*Take and process orders in an accurate manner.
*Handle grievances to preserve the company’s reputation.
*Keep records of calls and sales and note useful information.

Requirements/skill
*Proven experience as customer service assistant or other customer service role.
*Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
*Excellent knowledge of English.
•should be confident and reserved
*Excellent communication and interpersonal skills.
*Cool-tempered and able to handle rejection.
*High school diploma; BSc/BA

Interested and qualified candidates should send their Cv to careerng@fmragency.com using “Lagos CRM” as subject