Customer Care Assistant ( Lekki)

Job Description

Urgent Recriutment!!

Job title: customer care /assistant

Location: lekki Lagos State

Salary:250k and above

Job brief;

Fmr agency is looking for a customer-oriented service representative who will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job description:

*Answering questions about services or the company.

*Asking questions to understand customer confusion to know how to assist

*Take and process orders in an accurate manner.

*Handle grievances to preserve the company’s reputation.

*Keep records of calls and sales and note useful information.

Requirements/skill

*Proven experience as customer service assistant or other customer service role.

*Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

*Excellent knowledge of English.

•should be confident and reserved

*Excellent communication and interpersonal skills.

*Cool-tempered and able to handle rejection.

*High school diploma; BSc/BA

Interested and qualified candidates should send their Cv to careerng@fmragency.com using “Lagos CRM” as subject