Hotel Receptionist (Golden Alpine Hotel Yola) at Venmac Resources Limited in Yola, Adamawa State

Job Description

Main function: To receive and attend to guest

Reports Directly to: Front Office manager/commercial manager/Operations Manager

JOB DESCRIPTION

Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Close guest accounts and check guests out
Confirm relevant guest information
Verify guest’s payment method
Issue room keys
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Listen and respond to guest queries and requests both in-person and by phone
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area
Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
Good knowledge of Microsoft word and excel.
Good knowledge of eZee hospitality solution.
Any other assigned duty by the management.

Method of Application
Interested candidates should apply by sending the resume & cover letter to venmacresourceslimited@gmail.com using the subject of the mail as the title. Multiple application will be terminated.