Customer Care Representative – Karu, Abuja

Job Description

Job Title: Customer Care Representative
Location: Karu, Abuja
Employment Type: Full-Time
Salary: 50,000

Key Responsibilities:
•Professionally answer phone calls and address customer inquiries.
•Process client orders promptly and accurately.
•Respond to client emails and messages, ensuring timely resolutions to issues.
•Follow up with clients to confirm satisfaction with orders and delivery.
•Maintain accurate records of customer interactions, orders, and feedback.
•Provide updates to customers regarding delivery timelines and product availability.
•Collaborate with the warehouse and logistics team to ensure smooth order fulfillment.
•Assist with promoting new products and gathering customer feedback.

What We’re Looking For:
•National Diploma in Customer Service, Business Administration or a related field.
•Familiarity with order management and CRM tools is an advantage.
•Previous experience in a customer service role is preferred.
•Excellent verbal and written communication skills.
•Strong organizational skills with attention to detail.
•Proficiency in using office software such as Microsoft Office Suite.
•Ability to manage multiple tasks effectively in a fast-paced environment.

Send CV to kmconsultinglimited@gmail.com