Front Desk / HMO Officer at Greenlife Hospital in Lagos

Job Description

Greenlife Hospital is a registered, standard and a forward-thinking hospital. We pride ourselves in excellent and top-notch services making sure our corporate partners over the years are satisfied and happy.

We are recruiting to fill the position below:

Job Title: Front Desk / HMO Officer

Location: Ago / Okota, Lagos
Employment Type: Full-time

Responsibilities

* Receiving, processing and verifying the accuracy of customer’s information and registration, as well as utilizing the organization’s internal CRM.
* Opening of customer accounts by recording account information.
* Maintenance and updating of customer records.
* Resolution of product or service problem by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
* Initiating the required action for response to customer service request for order changes, including the maintenance of order/customer information registration and communication of the changes to the appropriate personnel/departments.
* You are expected to ensure and provide quality service to both internal and external customers.
* Receive inquiries from clients and give needed feedback/or contact the necessary authority to help resolve a variety of order-related issues.
* Will be expected to access the company’s internal system to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports.
* Participating and providing expertise as a member of the customer service’s departmental team.
* Attracting of potential customer by answering product and service questions; suggesting information about other product and service.
* Maintenance of financial account by processing customer adjustments.
* Recommending potential products or services to management by collecting customer information and analysing customer needs.
* Preparation of product or service report by collecting and analysing customer information. Contributing to team effort by accomplishing related result as needed.

Requirements

* Candidates should possess a Bachelor’s Degree in relevant fields with 1 – 4 years work experience.

Salary
N100,000 – N110,000 Monthly.

Application Closing Date
31st March, 2025.

Method of Application
Interested and qualified candidates should send their CV to: greenlifehospital02@gmail.com using the Job Title as the subject of the mail.