Customer Care Representative in Lagos at LandMall.ng

Job Description

Job Responsibilities
As a Customer Service Representative, your primary duty is to support customers. To fulfill this main responsibility, you will perform the following tasks:

Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
Letting clients know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns, when necessary
Troubleshooting common issues with products or services
Working with a team of CSRs and other departments to find appropriate solutions to problems
Requirements

HND qualification with 1 – 2 years of work experience.
Skills required:

Interpersonal and customer service skills to ensure positive interactions with customers
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Multitasking and organizational skills to work on multiple issues at one time
Active listening and communication skills to handle patrons who may be upset
Time-management skills to respond to customer emails, calls and web chat messages promptly
Teamwork skills to collaborate with representatives and coworkers in other departments
Ability to remain upright and stationary for long periods during a shift
Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs.