Vacancy for Restaurant Operations Supervisor REPOSEBAY HR Lagos

Job Description

The Restaurant Supervisor oversees daily restaurant operations, ensuring exceptional customer service, adherence to quality standards, and efficient team management. The role requires supervising staff, maintaining inventory, and ensuring compliance with health and safety regulations while delivering a seamless dining experience in a fast-paced QSR environment.
Role Responsibilities:
Operational Supervision:
Oversee daily operations to ensure the restaurant runs efficiently and meets customer service standards.
Monitor food preparation and presentation to maintain quality and consistency.
Address customer complaints and ensure prompt resolution.

Staff Management:
Supervise and support restaurant staff, including frontliners, cooks, and cleaners.
Schedule shifts and assign tasks to ensure adequate staffing.

Provide on-the-job training and coaching to enhance employee performance.

Ensure all customers receive prompt and friendly service.

Monitor dining areas to maintain cleanliness and a welcoming atmosphere.

Handle special requests and feedback professionally.

Inventory and Stock Management:
Monitor stock levels and ensure timely reordering of supplies.
Conduct regular inventory checks to prevent shortages or wastage.

Coordinate with the procurement team for replenishments.
Compliance and Safety:
Ensure adherence to health, hygiene, and safety regulations.
Conduct routine inspections of kitchen and dining areas to ensure compliance with sanitation standards.
Enforce company policies and procedures among staff
Performance Monitoring:
Track staff performance and provide regular feedback to improve productivity.
Conduct daily briefings to communicate operational goals and updates.

Report operational issues and suggest improvements to management.

Sales and Promotions:

Assist in achieving sales targets by implementing promotional activities.

Upsell menu items and encourage team members to do the same.

Monitor customer preferences and suggest menu adjustments to management.