Customer Service Trainee in Lagos

Job Description

Job Title: Customer Service Trainee

Location: Lagos

About the Role

As an Entry-Level Customer Service Representative, you will be the first point of contact for our customers, assisting with a variety of inquiries, providing solutions, and ensuring customer satisfaction.
This role offers the chance to develop your skills in a supportive and dynamic environment.
Key Responsibilities

Respond to customer inquiries via phone, email, or chat with a positive attitude
Assist with troubleshooting common issues and guide customers through solutions
Update and maintain accurate customer records
Ensure timely follow-up with customers and track resolutions
Collaborate with team members to resolve complex issues
Provide feedback on customer trends
Stay up-to-date with product knowledge and service offerings.
Requirements

Minimum of a National Diploma (ND) or equivalent
1 – 2 years relevant work experience.
Familiarity with CRM software and customer service tools is a plus
Excellent communication skills and professional demeanor
Strong problem-solving ability and proactive approach
Passion for helping people and providing great service
Ability to work independently and as part of a team
Positive attitude and genuine desire to help customers.

Application Closing Date
4th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: ebuka.o@fadacresources.com using the Job Title as the subject of the mail.