Customer Service Officer in Abuja

Job Description

Job Title: Customer Service Officer
Company: Pristine Divits Mfb
Location: Gwagwalada, Abuja

Job Summary:
We are seeking a proactive and customer-focused Customer Service Officer to join our team at the Gwagwalada, Abuja branch. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring customer satisfaction. Fresh graduates with a Bachelor’s degree (B.Sc.) who have completed NYSC are encouraged to apply. Applicants should be below 30 years of age, with female candidates preferred for this position.

Key Responsibilities:

Serve as the first point of contact for customers, addressing inquiries and resolving issues
Assist customers with account-related queries, including updates and requests
Provide detailed information on bank products and services, promoting their benefits
Handle customer complaints and escalate complex issues when necessary
Maintain accurate and up-to-date customer records
Ensure compliance with all bank regulations and customer service standards
Support other departments with customer-related tasks as needed
Assist with administrative duties and other tasks as assigned
Requirements:

Bachelor’s degree (B.Sc.) in any field
Fresh graduate with NYSC completion
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work efficiently under pressure
Must be below 30 years of age
Female candidates are preferred
Benefits:

Competitive salary
Medical insurance and pension scheme
Career development opportunities
If you are a dedicated and service-oriented individual looking to build a career in banking, please send your CV to dchappi@pdmfb.com.