Receptionist at Virginrose Resorts

Job Description

Job description

Our hotel , VIRGINROSE RESORTS is looking for a professional Receptionist with a minimum of one year experience to join our already thriving team and who will be responsible for;
RESPONSIBILITIES

Greeting and welcoming guests upon arrival.
Performing all check-in and check-out tasks.
Answering inquiries from guests about hotel services, facilities, and hours of operation.
Managing online and phone reservations.
Informing customers about payment methods and verifying their credit card data.
Registering guests collecting necessary information (like contact details and exact date of their stay).
Ensuring all guest information is accurate and up to date.
Providing information about the hotel, available rooms, rates and amenities.
Responding to clients complaints in a timely and professional manner.
Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.
Upselling additional facilities and services, when appropriate.
Maintaining updated records of bookings and payments.
Maintaining a clean and organized front desk area.
REQUIREMENTS

Candidates should possess a degree in hotel management or other relevant field.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus.
Experience with hotel reservations software, like Biodux is a plus.
Customer service attitude.
Excellent communication and organizational skills.

Method of Application
Interested and qualified candidates should send a copy of their CV to: hrvirginroseresorts@gmail.com using the Job Title as the subject of the email.