Customer care representative

Job Description

*The preferred candidate should be a Professional Female, between 24-36 years old with experience in a similar role.
*She should be proficient with computer spreadsheets and Microsoft applications including word, excel and outlook.

Responsibilities

*The Job Responsibilities includes but is not limited to the following:

*Respond promptly to customer inquiries via phone, email, chat, or in person.
*Conflict Resolution: Identify, investigate, and resolve customer issues efficiently.
*Product Knowledge: Providing current and accurate information on all our products and services.
*Feedback Handling: documents and escalate customer feedback and complaints for continuous improvement.
*Data collection: Documenting all interactions and transactions in our CRM.
*Relationship Building: Build trust and fostering long-term relationships to encourage returning customers.
Good knowledge of digital marketing would be an advantage! 

Requirements

*Candidates should possess relevant qualification (OND /HND / B.Sc.)  with 2  – 5 years’ work experience.

The Ideal candidate should:

*Be able to work under pressure,
*Have good writing and oral communication abilities,
*Have superb interpersonal skills
*Have excellent verbal communication and skills.
*Have basic understanding of sales process and dynamics
*She should possess problem-solving skills and have a friendly voice.