Customer care representative

Job Description

*Manage large amounts of customers inquiries
*Identify and assess customers’ needs to achieve satisfaction
*Provide accurate, valid and complete information by using the right methods/tools
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts
*Follow communication procedures, guidelines and policies.

Requirements and Skills

*First Degree or HND in any relevant field with 2-3 years work experience.
*Proven customer support experience or experience as a Client Service Representative
*Must have good typing skill
Between 20 – 26 years old
*Candidate should live within Ikeja
*Familiarity with computer and practices
*Customer orientation and ability to adapt/respond to different types of characters
*Excellent communication and presentation skills
*Ability to multi-task, prioritize, and manage time effectively