Customer care representative

Job Description

*Communicate with customers via phone, email and chat
*Provide knowledgeable answers to questions about product, pricing and availability
*Work with internal departments to meet customer’s needs
Data entry in various platforms

Qualifications

*At least 1 – 3 years’ of relevant work experience
*Proven experience as a Customer Service Representative or a similar customer-facing role.
*Experience in the healthcare or service industry is a plus.

Skill:

*Excellent verbal and written communication skills.
*Strong active listening and interpersonal skills.
*Proficient in using CRM tools and basic computer applications (e.g., Microsoft Office Suite).
*Problem-solving skills and the ability to handle challenging situations calmly and professionally.
*Strong organizational skills with the ability to multitask and prioritize effectively.

Personal Attributes:

*Customer-focused with a friendly and empathetic demeanor.
*Ability to work in a fast-paced environment.
*Attention to detail and accuracy.
*A team player with a positive attitude